Refund Policy – Walmarteo

At Walmarteo, we want you to be completely satisfied with every purchase from our online department store—whether it’s a sweater from our apparel collection, a set of dishes from home goods, a lipstick from beauty, or a bottle of laundry detergent from everyday essentials. If an item doesn’t meet your expectations, fit your needs, or arrive in perfect condition, we’re committed to making the refund process fair, simple, and hassle-free. This policy outlines our refund eligibility, step-by-step process, and category-specific guidelines to ensure clarity for every customer.

1. Refund Eligibility

To qualify for a refund, your request must meet the following criteria, with adjustments for the unique nature of each product category:

  • Timeline: You must submit your refund request within 30 days of delivery (confirmed by the shipping carrier’s tracking information). This window gives you time to inspect, test, or try on your purchase (e.g., checking if a shirt fits, verifying a blender works, or ensuring a skincare product suits your skin).
  • Product Condition:
  • Unused & Unaltered: Items must be in their original condition—unused, unwashed, and undamaged—with all tags, packaging, and accessories intact. For example:
  • Apparel: Tags attached, no signs of wear (e.g., stretched fabric, makeup stains), and no alterations (e.g., hemmed pants, removed buttons).
  • Home Goods: Original boxes or wrapping, all parts included (e.g., lids for containers, hardware for furniture), and no scratches or dents.
  • Beauty & Personal Care: Seals unbroken, packaging unopened (unless the product is defective—see Section 3).
  • Everyday Essentials: Unopened and in original packaging (e.g., unopened snack bags, sealed cleaning supplies).
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in the order confirmation email), digital receipt, or packing slip. Refunds are only processed for orders placed directly through Walmarteo.com—purchases from third-party retailers must be returned to the original seller.
  • Category Exceptions:
  • Final Sale Items: Products marked “Final Sale” on the product page (e.g., clearance apparel, limited-edition home decor, discontinued beauty products) are non-refundable and non-exchangeable. This is clearly indicated at checkout to avoid confusion.
  • Hygiene-Sensitive Items: Certain products cannot be returned for health and safety reasons, including opened beauty products (e.g., tested moisturizers, used lipsticks), swimwear and undergarments (unless the hygiene seal is intact), and personalized items (e.g., monogrammed towels, custom-printed apparel).
  • Perishables: Everyday essentials like food, beverages, or fresh beauty products (e.g., face masks with expiration dates) cannot be returned once opened or expired.

2. How to Request a Refund

Follow these simple steps to submit a refund request for your Walmarteo purchase:

  1. Initiate Your Request:
  • Online Portal: The fastest way to request a refund is through our “Returns & Refunds” portal (found under “My Account” > “Order History”). Select the order containing the item(s) you want to return, choose the reason for the refund (e.g., “doesn’t fit,” “arrived damaged,” “changed my mind”), and upload photos (if required—see Section 3).
  • Email: If you prefer to email, send a request to [email protected].” Include:
  • Your full name and contact information.
  • The order number and item details (e.g., “Women’s Cotton Sweater – Size M,” “Stainless Steel Water Bottle – Blue”).
  • The reason for the refund and any relevant details (e.g., “The sweater is too small,” “The bottle arrived with a crack”).
  • Clear photos of the item (and packaging, if damaged) to help us process your request faster.
  1. Receive Approval & Instructions:
  • Our team will review your request within 24–48 business hours. If approved, we’ll send you a confirmation email with a prepaid return shipping label (for U.S. orders) and detailed packaging instructions:
  • Apparel: Fold neatly and place in the original shipping bag or a similar protective package—avoid using tape directly on the item.
  • Home Goods: Use the original box if possible; wrap fragile items (e.g., glassware) in bubble wrap to prevent damage during transit.
  • Beauty/Essentials: Seal unopened items in their original packaging to avoid spills.
  1. Ship the Item Back:
  • Attach the prepaid label to your package and drop it off at the designated carrier location (e.g., USPS, UPS) within 7 days of receiving approval. Keep the return tracking number for your records—this lets you monitor the package’s progress and confirm delivery to our warehouse.
  1. Process Your Refund:
  • Once we receive and inspect the item (usually 3–5 business days after delivery to our warehouse), we’ll verify it meets our eligibility criteria. If approved, we’ll initiate the refund to your original payment method:
  • Credit/Debit Cards: Refunds typically take 5–7 business days to appear in your account (processing times vary by bank).
  • PayPal: Refunds are credited to your PayPal balance within 2–3 business days.
  • Gift Cards: Refunds are applied to the original gift card or sent as a new digital gift card (if the original is lost) within 1–2 business days.

3. Refunds for Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect (e.g., wrong size, wrong color, missing parts), we’ll resolve the issue quickly at no cost to you:

  1. Report the Issue Immediately: Contact us within 48 hours of delivery (via the portal or email) to report the problem. Include clear photos of:
  • The damaged/defective item (e.g., a torn shirt, a blender that won’t turn on, a lipstick with a broken tube).
  • The original packaging (if damaged during shipping—this helps us file a claim with the carrier).
  • The shipping label and order packing slip (to confirm the correct order was sent).
  1. Choose Your Resolution: We’ll offer one of the following options based on availability and your preference:
  • Full Refund: Credited to your original payment method with no need to return the item (for damaged/defective products—we may ask you to discard or donate the item to avoid return shipping).
  • Free Replacement: A new copy of the item shipped to you via expedited delivery (if the item is in stock).
  • Store Credit: A 10% bonus credit to use on your next Walmarteo purchase (e.g., a \(50 refund becomes \)55 in store credit).
  1. No Hassle, No Fees: We never charge restocking fees for damaged, defective, or incorrect items—and we cover all return shipping costs (for international orders, please contact us for a shipping cost reimbursement).

4. Refund Status & Questions

  • Track Your Refund: Once initiated, you can check the status of your refund via “My Account” > “Order History” or by contacting [email protected] with your order number.
  • Delayed Refunds: If you haven’t received your refund within the expected timeline, first check your bank or PayPal account for pending transactions. If it’s still missing, contact us—we’ll investigate with the payment provider and resolve the issue.
  • Partial Refunds: In rare cases (e.g., an item is returned with minor damage, or missing accessories), we may issue a partial refund. We’ll notify you via email with the details and reason for the partial amount.

5. International Refunds

For international orders, the refund process follows the same steps as U.S. orders, with a few adjustments:

  • Shipping Labels: Prepaid labels are not available for international returns. Instead, we’ll reimburse your return shipping costs (up to $20 USD) once we receive proof of shipment (e.g., a tracking number and receipt).
  • Customs Fees: We do not refund customs duties or taxes paid on international orders—these are imposed by your local government and are non-refundable through Walmarteo.
  • Processing Time: International refunds may take 7–10 business days to process due to longer shipping and customs delays.

6. Contact Us for Refund Support

If you have questions about our refund policy, need help submitting a request, or want to follow up on a pending refund, our customer service team is here to assist:

  • Email: [email protected] (response within 24–48 business hours).
  • Live Chat: Available Monday–Friday, 9 AM–8 PM ET, and Saturday–Sunday, 10 AM–6 PM ET (for urgent questions).

At Walmarteo, we stand behind the quality of our merchandise and the satisfaction of our customers. We want every refund experience to be as smooth as your shopping experience—because your trust matters to us.