Shipping Policy – Walmarteo

At Walmarteo, we understand that reliable, timely shipping is just as important as the quality of our merchandise—whether you’re ordering a new sweater, a set of kitchenware, or a tube of lipstick. As an online department store, we’ve tailored our shipping process to accommodate the unique needs of diverse product categories (from fragile home goods to time-sensitive beauty essentials) while keeping transparency and efficiency at the forefront. This policy outlines our shipping coverage, order processing timelines, delivery methods, costs, and special considerations to help you know exactly what to expect when you shop with us.

1. Shipping Coverage

We offer shipping to locations across the United States and select international destinations, with specialized handling for different product types to ensure safe delivery:

  • Domestic Shipping: We ship to all 50 U.S. states, including Alaska, Hawaii, Puerto Rico, and U.S. territories (e.g., Guam, the U.S. Virgin Islands). For oversized or heavy items (e.g., large furniture pieces, bulk pantry staples), additional shipping surcharges may apply—these will be clearly displayed at checkout before you complete your order.
  • International Shipping: We currently ship to Canada, the United Kingdom, Australia, most countries in the European Union (Germany, France, Italy, Spain, etc.), Japan, and New Zealand. Please note that international orders may be subject to local customs duties, taxes, or import fees—these charges are the responsibility of the recipient and are not included in your Walmarteo shipping cost. We recommend checking your country’s customs regulations before placing an international order to avoid unexpected fees.

2. Order Processing Time

Before your order ships, we take care to prepare and inspect each item to ensure it meets our quality standards—especially critical for fragile or specialized products:

  • Standard Processing (Most Items): For most merchandise (e.g., apparel, beauty products, small home goods, everyday essentials), orders are processed within 1–3 business days (Monday to Friday, excluding U.S. public holidays). Processing includes verifying inventory, inspecting products for damage, and packing items securely for transit.
  • Extended Processing (Specialty Items): For oversized, heavy, or made-to-order items (e.g., large storage furniture, custom-printed towels, bulk cleaning supplies), processing time may extend to 3–5 business days. This extra time allows us to ensure proper packaging (e.g., reinforcing boxes for heavy items, adding extra padding for fragile furniture) and coordinate with carriers for specialized delivery.
  • Peak Period Processing: During high-demand seasons (e.g., back-to-school, holiday shopping, major sales events), processing time may increase by 1–2 business days due to higher order volume. We’ll notify you via email if your order is affected by delays, and we’ll provide a revised estimated shipping date to keep you informed.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers (USPS, UPS, FedEx) to offer a range of shipping methods tailored to your needs—from budget-friendly options for non-urgent orders to expedited delivery for time-sensitive purchases:

  • Domestic Shipping Methods:
  • Standard Ground Shipping: Delivered via USPS Ground or UPS Ground, this method typically takes 3–7 business days for delivery to most U.S. locations. It’s ideal for non-urgent orders (e.g., restocking everyday essentials, ordering casual apparel) and includes basic tracking (you’ll receive a tracking number via email once your order ships).
  • 2-Day Shipping: Delivered via USPS Priority Mail or UPS 2nd Day Air, this method ensures delivery within 2 business days (excluding weekends and holidays) for most U.S. addresses. It’s a great choice for items you need sooner (e.g., a dress for an upcoming event, a replacement kitchen tool) and includes detailed real-time tracking and delivery confirmation.
  • Overnight Shipping: Delivered via USPS Priority Mail Express or UPS Next Day Air, this method guarantees next-business-day delivery for orders placed before 12:00 PM ET (noon) on a business day. Overnight shipping is recommended for urgent orders (e.g., last-minute gift items, essential beauty products) and includes 24/7 tracking, signature confirmation (required for delivery), and priority handling to ensure fast transit.
  • International Shipping Methods:
  • Standard International Shipping: Delivered via USPS International Priority or DHL Economy, this method typically takes 7–14 business days for delivery to most international destinations. Tracking is available for most countries, but updates may be limited once the package leaves the U.S.
  • Express International Shipping: Delivered via DHL Express or FedEx International Priority, this method reduces delivery time to 3–5 business days for most international locations. It includes door-to-door delivery, full tracking (updates from pickup to delivery), signature confirmation, and priority customs clearance to minimize delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on three factors: your shipping destination, the weight and dimensions of your order, and the shipping method you select. Here’s a general overview of cost ranges (subject to change based on carrier rates and order specifics):

  • Domestic Shipping Costs:
  • Standard Ground Shipping: Costs typically range from \(4.99 to \)12.99 for most orders. Small, lightweight items (e.g., a single lipstick, a pack of pens) may qualify for lower rates (starting at \(4.99), while larger or heavier items (e.g., a full set of cookware, a bulk box of laundry detergent) may cost up to \)12.99.
  • 2-Day Shipping: Costs typically range from \(12.99 to \)24.99. Rates vary based on order weight and destination—for example, a small beauty order to a nearby state may cost \(12.99, while a heavy home goods order to Alaska or Hawaii may cost up to \)24.99.
  • Overnight Shipping: Costs typically range from \(24.99 to \)39.99. This method is the most expensive but offers the fastest delivery—rates are based on order size and distance, with priority handling included.
  • International Shipping Costs:
  • Standard International Shipping: Costs typically range from \(19.99 to \)34.99 for most orders. Rates are higher than domestic shipping due to international transit fees and customs processing—small orders (e.g., a single sweater, a tube of moisturizer) may cost \(19.99, while larger orders (e.g., a set of home decor, bulk snacks) may cost up to \)34.99.
  • Express International Shipping: Costs typically range from \(49.99 to \)79.99. This premium method includes faster transit and priority customs clearance, with rates based on order weight and destination.

You can view the exact shipping cost for your order before completing checkout—simply add items to your cart, enter your shipping address, and select your preferred shipping method to see the total cost (including shipping) for your purchase.

5. Order Tracking & Delivery Updates

Once your order ships, we’ll send you a Shipping Confirmation email with a unique tracking number and a link to the carrier’s website. You can use this link to:

  • Check real-time updates on your package’s location (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
  • View the estimated delivery date (updated by the carrier based on transit progress).
  • Sign up for delivery alerts (e.g., text or email notifications when your package is out for delivery or has been delivered).

If you create a Walmarteo account, you can also track your order via “My Account” > “Order History”—this centralizes all your order details and tracking information in one place for easy reference.

6. Special Considerations for Product Categories

Different merchandise types require specialized packaging and handling to ensure they arrive in perfect condition:

  • Fragile Home Goods: Items like glassware, ceramic dishes, and decorative vases are packed with bubble wrap, foam inserts, and reinforced boxes to prevent breakage during transit. We also add “Fragile” labels to the exterior of the package to alert carriers to handle with care.
  • Apparel: Clothing items are folded neatly and packed in breathable plastic bags (to prevent moisture damage) or cardboard boxes. Delicate fabrics (e.g., silk, wool) may be wrapped in tissue paper to avoid snags or creases.
  • Beauty Products: Liquid or cream beauty items (e.g., foundation, lotion, perfume) are sealed in leak-proof bags and packed with padding to prevent spills. Temperature-sensitive products (e.g., certain skincare items) are shipped with insulated liners during extreme weather (hot or cold) to protect product integrity.
  • Oversized/Heavy Items: Large furniture, bulk pantry staples, or heavy home goods are shipped in extra-sturdy boxes with reinforced corners. For very large items (e.g., a bookshelf, a large rug), we may use freight carriers for delivery—you’ll be notified of any special delivery instructions (e.g., scheduling a delivery window) in advance.

7. Missing or Lost Packages

If your package is marked as “Delivered” but you haven’t received it, or if it’s declared lost by the carrier, we’re here to help resolve the issue:

  • Marked as Delivered but Not Received: First, check with neighbors, building managers, or mailrooms—carriers often leave packages with these parties if you’re not home. You can also check the carrier’s tracking page for delivery notes (e.g., “Left at front door,” “Left with doorman”). If you still can’t find your package, contact us within 48 hours of the “Delivered” status—we’ll file a claim with the carrier and investigate the issue.
  • Lost Packages: If the carrier declares your package lost (typically after 7 business days for domestic orders, or 14 days for international orders), we’ll offer you a choice: a full refund to your original payment method, or a free replacement of your order (if the items are still in stock). We’ll handle all communication with the carrier to minimize hassle for you.

8. Contact Us for Shipping Support

If you have questions about your order’s shipping status, need to change your shipping address (before your order ships), or have concerns about delivery, our customer service team is here to assist:

  • Email: Send a message to [email protected] with your order number and shipping question—we’ll respond within 24–48 business hours.
  • Live Chat: Available Monday–Friday, 9 AM–8 PM ET, and Saturday–Sunday, 10 AM–6 PM ET—ideal for urgent questions (e.g., changing a shipping address, checking on a late package).

At Walmarteo, we’re committed to making your shipping experience as smooth and transparent as possible. We understand that getting your order on time and in perfect condition is key to a great shopping experience—and we work hard to deliver on that promise.